Refund and Cancellation Policy

1. First-payment refund period

You may request a refund of your first Empowered Maths membership payment within 14 calendar days of that payment. This applies to the first payment of either a monthly or yearly membership.

Email katrinamardell@empoweredtuition.com.au within the 14-day period and include the email address used for your membership. We may ask for information reasonably needed to locate and verify the transaction.

2. Later payments and change of mind

The 14-day refund period applies only to the first membership payment. Later renewal payments are generally not refundable for change of mind or because the membership was not cancelled before renewal. We will consider later refund requests fairly under this policy, our Membership Terms and applicable law.

3. Australian Consumer Law

Nothing in this policy limits rights or remedies that cannot legally be excluded. If the membership service has a major problem, is substantially unfit for its usual purpose and cannot be fixed within a reasonable time, or otherwise fails an applicable consumer guarantee, you may be entitled to cancel and receive a remedy under the Australian Consumer Law.

4. Cancelling a membership

You may cancel at any time through the subscription controls available in PayPal or by contacting us. Cancellation stops future renewal charges. It does not automatically refund a payment already made.

Unless a refund or legal remedy applies, membership access continues until the end of the period already paid for. Cancelling a monthly plan stops the next monthly renewal; cancelling a yearly plan stops the next yearly renewal.

5. Processing approved refunds

Approved refunds are returned through PayPal to the original payment source where possible. PayPal and the receiving financial institution control the time taken for funds to appear. Once a full refund is processed, member access may end immediately.

6. Failed, reversed or disputed payments

If a payment fails, is reversed, charged back or disputed, access may be paused while the matter is reviewed. Please contact us before starting a payment dispute if you believe a charge is incorrect so we can try to resolve it promptly.

7. How to request help

Contact katrinamardell@empoweredtuition.com.au. Include your membership email, the payment date and a short explanation of the request. Do not email passwords or full payment-card details.